Sublimation Art Charges
Good news! We do not charge for artwork! Included in the cost of your order is one mockup as well as two revisions. We have excellent artists who are happy to take all up front requests. After two revisions, we need to start charging $50/hr for time and effort.
Art requests without an actual order – it happens a lot and we absolutely understand! Again, our artists are awesome, so without an order we must get paid for their time and effort. The charge of $50 includes one mockup and two revisions. Again, after two revisions, we need to start charging $50/hr. When you finally place your order within two weeks, which we know you will, the $50 fee will be waived.
Cancelled orders – it is hard to believe this could ever happen! But if we have provided you with any art – yes, you guessed it – we charge $300. We prefer to ship your order rather than charge for art, so don’t cancel and everyone is happy!
Screen Printing Graphics Charges
Outside graphics provided by Krown Sports will be charged back to the account with a minimum cost of $10 per graphic.
Graphics provided by accounts must be in one of the following high resolution formats: .EPS, .AI, or .PDF.
Art Mockups: Mockups will have a 48-72 hour turnaround time when you choose from an existing template. We reserve the right to take a bit longer if we are building art from scratch, but our goal is to always meet our quoted ship dates.
Revised Mockups: Revisions will have a turnaround time of 48-72 hours.
Color Swatches/Re-orders: Due to changes in our technology and inks, Krown Sports cannot guarantee an exact color match to your original order. Our art/sublimation department is pressing color swatches on re-orders and we try to color match as close as we can. We will send a swatch for you to approve and we should have a color swatch to you within 48-72 hours of receiving your re-order request.